Refund policy

Returns

To submit your return, please click here.

We want you to love your Hadassha purchase. If something isn't quite right, we're here to help. Our returns portal will guide you through the entire process.

Return Timeframe

You have 30 days from delivery to lodge your return through our returns portal.

Once your return is submitted, you'll have 14 days to ship it back to us (it just needs to be scanned at the post office — it doesn't need to physically arrive at our warehouse within that time).

Return Conditions

To be eligible for a return, items must meet the following:

  • Unworn, unwashed, and in original condition
  • All tags must be attached
  • No marks, stains, perfume, makeup, or damage
  • In original packaging (where applicable)

Non-Returnable Items

  • Lingerie and swimwear (for hygiene reasons)
  • Personalised or custom-made items
  • Items marked as Final Sale at the time of purchase
  • Items marked as non-returnable at time of purchase

Faulty Items

If you believe you've received a faulty item, please lodge your return as normal through our returns portal, selecting the appropriate reason. You will be asked to provide a description and photos of the issue.

Return Timeline

Here's what to expect once you submit your return:

  1. Return submitted through our portal
  2. If shipping back: item in transit → delivered to our warehouse
  3. Inspected and processed within 1–5 business days
  4. Store credit, replacement, or refund issued to your email

For "keep your item" options, processing is typically faster as no return shipment is needed.

Return Costs

  • When shipping an item back, return shipping is the customer's responsibility
  • All store credits are issued in GBP (£)
  • Orders placed with any payment method are subject to the same return policy

How to Use Your Store Credit

  • Enter your unique code at checkout
  • Can be used on any item or towards your total
  • You can apply multiple credits at once
  • If there is a remaining balance, you can pay using any available payment method

Need Help?

If you have any questions about your return, please visit our Help Center where you'll find FAQs and a contact form. You can also reach us via the live chat on our website.

Hadassha may update these policies at any time. The most current version will always be available on our website.